Customer Experience Officer at God Is Good Motors – GIGM

Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria’s travel land-scape.

NB: Vacancy exists at our Port-harcourt Terminal.

Requirements:

  • BSc/ HND [2.2/ Lower Credit] from an accredited/ reputable tertiary Institution.

Job Description:

  • Make or update travel reservation(s) for walk in guest using the online booking system.
  • Create and maintain Guests/ reservation records.
  • Resolve service matters in-person or virtually.
  • Forward booking/traveling reschedule requests to the concerned unit.
  • Announce arrival and departure information using the public address system.
  • Assist with Guests’ luggage check in.
  • Ensure Guests’ complaints and emergency concerns are escalated to the appropriate Unit(s).
  • Adhere to all company policies and promote brand Goodwill.
  • Promote/ Cross sell the GIGM online booking app and other Company products & services.
  • Assist Guests that require special assistance to board or depart conveyance.

Method of Application

Interested and qualified candidates should forward their CV to: jobs@thegiggroupng.com using the position as subject of email.

Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

 

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