Customer Service Representative at TREVARI Pay, Apply Now On Jobseekersng.com

Job

TREVARI Pay is a convenient cash-based service provider with the sole aim of providing zero-risk cash transactions to our members at their convenience, in the form of deposits and withdrawals. Trevor Pay offers CASH ONLY services to a specific class of people living in Abuja.

Thanks to our unique position and already established presence in the marketplace, we can easily leverage relationships with existing clients. This separates us from the roadside POS agents as we pride ourselves in rendering super-fast and efficient services to our members, risk, and hassle-free.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Abuja

Report To: Supervisor

Job Grade: Full time

Duties And Responsibilities

  • Maintaining a positive, empathic, and professional attitude towards customers at all times.
  • Generating sales leads that develop into new customers.
  • Managing incoming calls and handling customer inquiries adequately.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Act as a liaison, providing services information, answering questions, and resolving any emerging problems customers may face.
  • Identifying and assessing customer needs to achieve satisfaction.
  • Keeping up-to-date records of customer’s transactions.
  • Communicating and coordinating with colleagues where necessary.

Requirements

Education:

  • Bachelors Degree / Higher National Diploma

Experience:

  • Relationship Management/ Customer Service Management.
  • Minimum of 1-2 years customer service experience.
  • Good knowledge of the Abuja business environment.
  • Business fluency in Hausa/ Fulani.

Performance Indicators:

  • Familiarity with CRM systems and practices.
  • Ability to multi-task, prioritize and manage time effectively.
  • Client satisfaction.
  • Customer orientation and ability to respond/ adapt to different types of customers.
  • Compliance with policies and procedures.

Key Competency Requirements:

  • Good written/ oral communication skills
  • Customer relationship management
  • Objection handling skills
  • Good team player
  • Good negotiation skills
  • Articulate and analytical
  • Good knowledge of Microsoft Office packages (Excel, Powerpoint, Word)

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should send their CV to recruitment@trevaripay.com using the Job Role as the subject of the mail.

Note: Only shortlisted candidates will be contacted

Be the first to comment

Leave a Reply

Your email address will not be published.


*