Owens & Xley Consult – Our client, a fast growing supplier of baking tools, is recruiting to fill the position below: Job Position: Customer Support Officer Job Location: Bariga, Lagos Employment Type: Full-time Job Description
  • Our client is looking to hire the services of a qualified and competent Customer Support Officer. S/he will work directly with customers to meet their needs, answer their questions, process their orders, prepare correspondences, and fulfill customer needs to ensure maximum customer satisfaction.
Responsibilities
  • Responding to all forms of inquiries from customers and sales leads.
  • Replying to messages on Instagram & WhatsApp within 10-15 minutes
    .
  • Inputting orders to the order spreadsheet, and writing them on the whiteboard.
  • Processing inter-state orders, and following up to ensure order fulfillment.
  • Sending daily order list to operations supervisor for approval.
  • Responding to comments on all social media platforms.
  • Following up on orders, and ensuring order fulfillment.
  • Getting feedback from both customers and colleagues on all orders and inquiries made.
  • Posting and sharing adverts on WhatsApp and Instagram stories.
  • Collecting and recording customer information for payments and deliveries.
  • Sending invoices and receipts to customers.
  • Confirming payments made by customers; whether cash or transfer.
  • Contacting logistics companies, and scheduling pick up once there is an order to ship.
Requirements
  • B.Sc. or HND in Mass Communication or any business-related discipline.
  • Certification in Customer Service/Experience is an added advantage.
  • At least one year of work experience in a customer service role.
  • Must have great attention to detail.
  • Must place a high premium on integrity.
  • Excellent verbal and written communication skills.
  • Experience in customer service/sales role(s).
  • Excellent verbal and non-verbal communication skills.
  • Must be conversant with Microsoft Office Tools (Microsoft Word & Excel especially).
  • Ability to multi-task, prioritize and manage time effectively.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Must be able to work effectively with little or no supervision.

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