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Job Openings at MTN Nigeria

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MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. 

It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position of:

1. Partner, Custo

Job Title: Partner, Customer Service

Location: Golden Plaza, Lagos
Employment Status: Permanent
Department: Enterprise Business Unit
Unit: Not Specified

Core Purpose of the Job

  • Ensure top quality customer support and follow through on all customers requests, faults/complaints across all product lines and segment to ensure end to end resolution.
  • Carry out frontline empowerment across all enterprise customer touchpoints.

Job Summary

  • Provide a 2nd level service request and faults management function for frontline EB and MTNN customer support or management teams
  • Provide centralized expertise in managing service faults/requests across EB regions, customer segments, products, services and solutions
  • Improve customer relationship management by taking the burden of service management from frontline customer support teams
  • Serve as a liaison with 3rd party and 3rd level service support teams within MTNN (NWG/IT) and outside MTNN (vendors & technical partners) with a view to resolving all service faults within agreed MTTRs and SLAs
  • Execute problem management responsibilities and identify general faults for global resolution
  • Provide general root cause analysis of technical faults and protect the integrity of MTNN and EBU customer management and service support operations
  • Assess and report the support provided by the different EB support groups
  • Empower customers and frontline support/relationship management team with a view to reducing service faults escalated to the center
  • Protect the integrity of MTNN/EB customer management systems by managing accesses and assessing systems performance on a regular basis
  • Implement banking and payment adoption processes with a view to ensuring uptime of services deployed to paying customers

Job Condition:

  • Normal MTNN working conditions.

Minimum Qualification

  • BA, BEd, BSc or Other

Experience & Training:

  • 3-7 years’ experience in an area of specialisation; with experience working with others
  • Experience working in a medium organization
  • Experience in the telecommunications industry in a similar role
  • Experience in a customer service environment in the telecommunications industry.
  • Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word.

Application Closing Date
21st June, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

2. Senior Specialist, ICT Product Category

Job Title: Senior Specialist, ICT Product Category

Location: Golden Plaza, Lagos
Employment Status: Permanent
Department: Enterprise Marketing
Unit: Not Specified

Core Purpose of the Job

  • To provide end-to-end management of in-life Enterprise Solutions products and value propositions to meet targets for profitability and revenues

Job Summary

  • Developing a good understanding of the customer needs, products and vertical market
  • Identifying new IoT opportunities and selling directly to customers
  • Managing the relationship with key customers to deliver ongoing growth of connections, revenue, and retention.
  • Support creation of platform design build and deployments.
  • Evaluate and provide detailed technical feasibility study of IoT platform suppliers/vendors.
  • Participate in planning, definition, and high-level design of a solution; explore architectural alternatives, aid team in identifying technologies and making architectural decisions.
  • Act as the application(s) functional expert by providing expertise in the business process supported by the application(s)
  • Conduct impact analyses of business requirements on the system
  • Work with Application Technical Architects in defining software/hardware requirements and in planning and delivering architecture.
  • Serve as process expert/coach for the team’s owned standard deliverables – optimize for the supported clients.
  • Support methods adoption and act as experts in how to create deliverables most cost effectively.
  • Participate in release preparation and planning to determine the necessary architectural improvements according to the architecture roadmap.
  • Designing and enforcing architectural standards

Job Condition:

  • Normal MTNN working conditions

Experience & Training

  • 6 – 13 years working experience which includes:
  • 5 years of strong experience owning and delivering products
  • Minimum of 5-6 years of proven hands-on experience in IoT Platform development and deployment in a CDI/DevOps based environment.
  • Background that comprises solid business understanding as well as high level understanding of high-quality product delivery
  • Experience in solution selling / outcome-based sales.
  • Understanding of IoT or communications technology in an enterprise setting
  • Knowledge or know-how of fundamental elements of IoT systems and have the skills needed to design and build E2E system propositions.
  • Understanding of IoT system vulnerabilities and how to secure IoT devices, and the networks they use to communicate, against malicious attacks
  • Proven experience in developing & deploying large-scale enterprise backend & frontend software systems & web applications

Minimum Qualification

  • B.A, B.Ed, B.Sc or other.

Application Closing Date
24th June, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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