Latest Job Vacancies at Solidarites International (SI)

Solidarites International (SI) is a French humanitarian organization which provides aid and assistance to victims of war or natural disaster. For over 38 years the association has focused on meeting three vital needs – water, food and shelter. Currently present in Nigeria since 2016, SI carries out emergency / post-emergency programs in WASH sector in North East region.
We are recruiting to fill the position below: 1. Complaint Mechanism Officer Job Title: Complaint Mechanism Officer Location: Maiduguri, Borno Line Manager: Program Manager / Area MEAL Manager Functional Manager: Field Coordinator
Goal / Purpose
  • The Complaint Mechanism Officer will ensure coherent and timely response to feedbacks and complaints from project stakeholders.
Main Responsibilities Management of Complaint Response Mechanism (CRM):
  • Ensure that all information related to complaints is properly recorded and that the logbook is clean
  • Follow proper implementation of CRM standard operating procedures and refer all cases to the appropriate focal point
  • Ensure follow-up of all cases referred to the management team until the closure of the case
  • Ensure proper archiving for future reference and submit timely complaints reports
  • Participate in training field teams on CRM information plan
Ethic and Professional Practice:
  • Display high commitment to confidentiality
  • Address beneficiaries’ feedbacks and complaints in a professional manner and provide accurate information onSI programs and CRM
Reporting:
  • Bring to light any difficulty linked to his or her activities, to the programs of Solidarités or security concerns
  • Report any information or difficulty connected to his/her activity
Organizational Chart Position (Reporting and Functional Relationships):
  • Line manager: Program Manager / Area MEAL Manager
  • Line report(s) on base:
  • Functional manager: Field Coordinator
  • Functional report(s):
Profile Education:
  • Bachelor and /or graduate Degree in Social Sciences, International Development, Humanitarian Law or any other related field
Professional Experience:
  • Minimum of 3 years’ experience in the humanitarian and/or development sector
  • Minimum 1-year experience in accountability processes and management of a complaints mechanism
  • Information management and systems expertise
  • Good understanding and experience in protection and accountability mainstreaming
  • Proficiency in MS Office
  • Excellent communication skills and the ability to liaise with colleagues from different departments
  • High flexibility
  • Ability to take initiative
  • Fluency in English, knowledge of Hausa and Kanuri highly desirable.
What We Offer
  • Salary + Transport& housing contributions + social benefits (medical coverage, 24 days of Annual leaves per year, compassionate leaves, public holidays as announced by government, festive bonus, Life insurance – covering death and permanent disability), etc.
Application Closing Date 22nd September, 2021.
Method of Application Interested and qualified candidates should: Click here to apply online Note
  • This position is only open for the indigenes of Borno State
  • Select Complaint Mechanism Officer, fill the form and attach your CV and motivation letter.
  • The CV attached must be named with your first name and surname.
2. Water Officer
Job Title: Water Officer Location: Ngala, Borno Employment Type: Contract Contract Duration: Projected contract duration is 6 Months – with a possible extension. Expected Start Date: 01/10/2021
Main Responsibilities Set-up and Operational Monitoring:
  • Under the supervision of the Watsan Team Leader, take part in logistical and administrative organization and the planning and preparation of job sites
  • Ensure the construction and/or the maintenance of construction work using Solidarités International tools (in particular):
    • Take part in the identification of sites where work is to be carried out
    • Recruit and train the workforce and daily workers
    • Allocate the on-site workforce according to instructions given by the team leader
    • Carry out work according to technical guidelines and estimates
    • Respect deadlines established with his / her line manager
    • Supervise operational teams, contractors and/or communities, and ensure the best use of available resources
    • Organize, plan and supervise community participation
    • Anticipate any problems associated with the management of his/her activity and propose solutions to avoid them
    • Manage the supply of worksite materials by collaborating with the logistics department
    • Report to the project manager and/or team leader on the state of decentralized stock (‘field’ stock) on his / her sites.
    • Take part in the evaluation of the technical competence of contractors
    • Respect Solidarités administrative procedures before, during and after each work project
    • Establish safety and security measures for each activity and ensure that these rules are respected by the workforce under his / her supervision and by the population
Reporting / Communication / Representation:
  • Keep his / her monitoring tools and files archived in the Solidarités office, accessible to his / her team leader and/or project manager
  • Take part in the drafting of project progress reports under the supervision of his / her team leader
  • Take part in seminars and workshops related to the carrying-out of activities and to project objectives
  • Report to the team leader regarding the development of activities and specific tasks that he/she has been assigned, any problems encountered and the quality of relations with the beneficiaries
  • Report back all information or problems linked to his / her activity, Solidarités programs or safety issues
  • Listen to the local population and authorities in order to identify any needs, complaints, or major events which could affect the activities of Solidarités
  • Analyze the humanitarian situation by taking into account protection issues / Do No Harm to the population
  • Collaborate with local authorities and administration
  • Take part in restitution meetings and clusters on request
Profile Personal Abilities: Professional Experience:
  • 1 year of experience in a similar position (NGO/Private or Public sector)
Languages:
  • English (Kanuri, Shuwa, Kotoko a plus)
Technical Competences: Training:
  • Minimum of ND in Civil Engineering, water/sanitation engineering, geology/hydrology
  • Relevant experience in borehole drilling, latrine construction or any building, structure and edifice of civil engineering
  • Microsoft Office (Excel and Word skills), preferably GIS and drawing software (AutoCAD).
What We Offer
  • Salary + food & housing contributions + social benefits (medical coverage, 24 days of Annual leaves per year, compassionate leaves, public holidays as announced by the government, festive bonus, Life insurance (covering death and permanent disability) etc.
Application Closing Date 22nd September, 2021.
How to Apply Interested and qualified candidates should: Click here to apply online Note
  • Candidates should open the application form, Water Officer – Ngala, fill the form and attach their CV and motivation letter.
  • The CV attached must be named with your first name and surname.
  • As the position is required as soon as possible, Solidarites International reserves the right to select a candidate and finalize the recruitment before the application closing date.
3. Database Officer (MEAL)
Job Title: Database Officer (MEAL) Location: Maiduguri, Borno Contract Start Date: 01/10/2021Projected contract duration is 6 Months – with possible extension.
Goal / Purpose
  • Under the supervision of the Monitoring, Evaluation, Accountability, and Learning (MEAL) Coordinator, the database Officer will be in charge of data entry, data analysis and backing up of information collected on the field.
Main Responsibilities Data and Tools Management:
  • The database officer is in charge of:
    • The design and management of operational and MEAL databases
    • Maintaining updated program databases
    • Entering data provided into the appropriate software
    • Ensuring the security of computer data
  • Attend the training of field staff about the new tools developed
  • Support the teams in the analysis of information and data gathered
  • Archive paper, electronic data and reports and making them available to the teams on request.
Mapping:
  • Maintain updated location maps for Solidarités International (SI) activities by using ArcGIS, QGIS and Power-bi
  • Prepare, on request, maps to illustrate the reports
  • Support analysis and decision making through a relevant mapping of the humanitarian situation.
Reporting / Communication:
  • Keep tools and files archived and secured at the offices of SI accessible to his/her line manager;
  • Support in the design of surveys and other data collection tools with XLSform and their upload to Kobo server;
  • Participate in collaboration with the program team and MEAL teams in the analysis and processing of data
  • Participate in collaboration with program and MEAL teams in the production of graphs based on the data collected.
  • Bring to light any difficulty linked to his or her activities, to the programs of Solidarités or security concerns;
  • Develop interactive dashboards for different program interventions by using PowerBi, Tableau software etc.
Organisation Chart Position (Reporting and Functional Relationships)
  • Line manager: MEAL Coordinator
  • Line report(s) on base:  Data Entry Clerk
  • Functional manager: MEAL Coordinator
Profile
  • B.Sc / BA Degree in Information Technology, Computer Science or its recognized equivalent with 2-3 years’ relevant experience;
  • Advanced knowledge of database concepts and skills utilized in creating and maintaining relational databases and linking them with GIS;
  • Knowledge and expertise in using GIS software such as ArcGIS, Kobo Toolbox, Power-BI and Tableau etc.;
  • Previous experience with SI Nigeria will be highly preferable;
  • Good spoken and written command of English and Knowledge of Hausa and Kanuri languages.
What We Offer Salary + Transport & housing contributions + social benefits (medical coverage, 24 days of Annual leaves per year, compassionate leaves, public holidays as announced by government, festive bonus, Life insurance – covering death and permanent disability) etc.
Application Closing Date 22nd September, 2021.
How to Apply Interested and qualified candidates should: Click here to apply online Note
  • Candidates should open the application form, select Database Officer, fill the form and attach their CV and motivation letter.
  • This position is only open for the indigenes of Borno state.
  • The CV attached must be named with your first name and surname.
 

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