Latest Job Vacancies at United Bank for Africa Plc (UBA)

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally. We are recruiting to fill the positions below: Job Title: Customer Service Representative Location: Nigeria Employment Type: Contract Responsibilities
  • Open and maintain accounts by recording account information
  • Resolve product or service problems by clarifying the customer’s complaint
  • Receiving calls and attending to customers complaints and also proffering adequate solution
  • Informs clients by explaining procedures, answering questions, providing information
  • Updates job knowledge by studying new product descriptions, participating in educational opportunities.
  • Determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
  • Updating account information
Requirements
  • Interested candidates should possess a Bachelor’s Degree / HND qualification
  • 1 year work experience.
Interested and qualified candidates should send their updated CV to: ubapensions.career@ubagroup.com using the Job Title as the subject of the email.     Job Title: Transaction Officer (Bank Teller) Location: Nigeria Job Type: Full Time Job Responsibilities
  • Ensure the laid down procedures are properly followed at all times.
  • Ensure all entries posted by the Unit have been properly authorized as per the delegation of authority.
  • Ensure timely and accurate posting of vouchers received.
  • Ensuring that laid down operating procedures is followed.
  • Undertake timely escalation of any suspicious instructions or payments to higher authority.
  • Realize Department Business Goals in cooperation with colleagues.
  • Identify your skill gap and share it with your manager on how to acquire required skills.
  • Ensure timely closure of all exceptions raised by either Internal Auditors or External Auditors.
  • Undertake periodic product/process review to tighten any existing gaps.
  • Manage information flow in both directions (upwards and downwards).
  • Receive client cash and cheque deposits and make withdrawal payments to clients based on duly completed instruction vouchers and cheques from the client.
  • Ensure all customer transaction entries are accurately posted with required authorized as per the existing delegation.
  • Ensure timely closure of all exceptions raised by either Internal Auditors or External Auditors.
Qualification & Experiences
  • Candidates with good understanding of Banking Operations
  • Only Ordinary National Diploma holders in any Banking or related discipline.
Key Performance:
  • People Management Skills
  • Managing & Developing yourself
  • Analytical and numerical skills.
  • Good Communication Skills
  • Team-working: building and developing high performance Teams
Required Knowledge:
  • General Banking Knowledge
  • PC and Spread Sheet Skills
Interested and qualified candidates should send their updated CV to: ubapensions.career@ubagroup.com using the Job Title as the subject of the email.   Job Title: Marketing Associate Location: Nigeria Employment Type: Full-time Job Expectations
  • Good hands-on experience with tier 1 and 2 banks
  • Not less than 2 years working experience as a Marketing Associate
  • Good communication and analytical skills
  • Good Marketing/Selling skills i.e. Commercial/Corporate Products
Job Qualification
  • B.Sc. in any discipline
  • Not more than 35 years
Job Benefits
  • Highly competitive take-home salary i.e. mark up of the candidate current/last salary
  • Conversion structure to ET every 6 months based on performance
  • Good commission structure on every excess made on the average monthly target
  Interested and qualified candidates should send their updated CV to: ubapensions.career@ubagroup.com using the Job Title as the subject of the email.     Job Title: Team Member, Middleware Management Location: Nigeria Job Objective
  • Provide technical support for middleware applications such as IBM ESB, IBM ACE etc. (Installation, configuration, testing, supporting Issue resolution activities related to the design and functionality of ESB.)
  • Monitor middleware systems ensure high-availability and 100% uptime.
  • To ensure all routine/periodic housekeeping functions are carried out as at when due.
  • Vendor Management – Ensure fluid engagements with all 3rd party support providers(Vendors) to increase content on the platforms and ensure they are stable.
  • Deploy, Administer, Support and maintain middleware applications to enable communication between financial applications on diverse platforms with varying interfaces.
  • Ability to communicate in a clear and concise manner and success working in Integrated Product Teams; Ability to meet deadlines and manage multiple, dynamic priorities.
Roles & Responsibilities Daily Technical Support functions:
  • Check and treat all logs/email escalations within the SLA i.e.? issue resolution, enquiries, complaints and re-routing to responsible units where applicable
  • Routine housekeeping – Backup of logs periodically (daily weekly etc.), Clean up space on the servers etc.
  • Update Platform Checklist that contains all specific to be carried out on each platform on said dates
  • Ensure the platforms are up and functional at all times
  • Ensure all user platforms are optimized and functioning optimally
  • Escalate all issues to the team lead in a timely and explicit manner
Product and Project Management:
  • Track Project Management deliverables to ensure all milestones are delivered and project remains on track
  • Ensure timely development and deployment of innovative solutions for the unit
  • Ensure that vendor related projects are monitored strictly to meet set deadlines
  • Engage stakeholders to understand requirements when developing solutions for the various units.
Income and Revenue Tracking:
  • Monitor fraud prevention solutions across all applications deployed on the middleware applications.
Reporting:
  • Weekly Review and reporting of projects, Issues and collection mandates.
  • Group Digital Banking Monthly Performance Report.
  • Group Digital Banking Monthly Channel Adoption Report.
  • Review daily transaction status reports to identify reasons for failures and ways to avoid them.
  • Provide AD HOC reports when required.
Candidate Profile
  • Our ideal candidate must have experience in troubleshooting, monitoring and administration of Middleware Applications such as IBM, ESB ACE etc. and ensure 100% uptime.
  • He/she will be comfortable with day-to-day Middleware Management activities, thriving with tight deadlines and changing needs with a minimum of 2 years’ experience in the banking sector or any related technology field.
  • Strong knowledge in UNIX/Linux, MS SQL, Oracle, Finacle will give an added advantage.
Skills Required:
  • Strong UNIX/Linux operating system administration.
  • Collaborative skills: Ability to work with cross-functional teams
  • Organizational skills: Ability to multi-task, effectively prioritize work, and adapt during pressured situations.
  • Problem- solving skills: must be naturally curious and creative individuals with a drive to proffer solutions to problems, as well as with a passion for innovation
  • Firm Grasp of Structured Query Language (SQL)
  • Customer experience and issue resolution
  • Excellent leadership skills
  • Interpersonal relationship management
  • Proactive and able to work smart on own initiative
Knowledge Required:
  • Hands-on experience working in an applications production support/application development environment.
  • Project coordination skills, including organizing, prioritizing and
Interested and qualified candidates should: Click here to apply       Job Title: G7 Trader Location: Nigeria Job Objective
  • Deepen the Bank’s third currency trading for visibility and profitability.
  • Ensure provision of competitive quotes at all times during market operations.
  • To execute third currency mandates on both proprietary and client-specific basis.
  • To build business relationships and supply generalist treasury advice to the business units.
Roles & Responsibilities
  • Monitor global currency markets for price movements.
  • Daily evaluation of technical analysis (charts) to identify trading opportunities.
  • Ensure compliance with approved trade size and daily acceptable loss limits.
  • Seal and cover trades at competitive prices for African subsidiaries, local banks and internal customers (Treasury Sales)
  • Build trust relationship with African subsidiaries, local banks and internal customers (Treasury Sales).
  • Manage relationships in accordance with policies, procedures and legal requirements.
  • Review of Master Agreements with foreign and local banks for adequacy of content.
  • Liaise with other market participants; and implementing market development initiatives.
  • Generate report for relevant stakeholders.
  • Generate Daily Settlement for Liquidity Management by end of day for funding.
  • Generate Daily Settlement for back office (TropsFCY) by end of day for settlement.
Candidate’s Profile
  • Master’s Degree in Finance and other business-related disciplines and a professional qualification will be an added advantage.
  • A Minimum of 4 years’ experience in a bank’s Treasury and experience in FCY Trading is required.
  • Our ideal candidate must possess strong trading skills, must be able to carry out daily evaluation of technical analysis (charts) to identify trading opportunities, liaise with other market participants and implement market development initiatives.
Skills Required:
  • Good knowledge and understanding of the foreign exchange market and operations.
  • Interpersonal and communications skills.
  • Money management skills.
  • Strong trading skills.
  • Good Customer Service.
  • Relationship Management.
  • Strong negotiation skills.
  • Coaching and Mentoring skills.
Knowledge required:
  • Extensive knowledge of the bank’s products, policies and procedures.
  • Good understanding of methods of market analysis (Fundamental and Technical). 
Interested and qualified candidates should: Click here to apply       Job Title: Team Member, Mobile Banking Technology Support Location: Nigeria Job Objective
  • Provide support to the end users in an efficient and effective manner to ensure continuous and uninterrupted operation of Mobile and new media services, alert and charge services within the agreed service levels framework.
  • To manage business continuity and disaster recovery operations and ensure there is 99.99% service Availability and zero data loss in the event of disaster events.
Roles & Responsibilities Alert & Mgate:
  • Daily maintenance on all alert servers –
  • Twitter 10.100.5.175
  • Nigeria Publisher services 10.100.12.152
  • Nigeria Publisher services 10.100.12.216
  • Alert Africa 1 10.100.5.176
  • Alert Africa 2 10.100.13.134
  • Ghana Alert 10.100.22.14
  • Refresh services on alert servers and confirm all are up and running
  • Review the last time for alert
  • Nigeria
  • Global alert
UBA Mobile Banking (Vericash):
  • Troubleshoots and escalates Mobile Banking enrollment and transaction challenges
  • Generates and analyses successes and failure rates on UBA Mobile Banking
  • Fetches C24 & ESB, analyses same and escalate as appropriate
  • Attends to and resolve users’ complaint on Vericash portal
  • Monitor Services and ensure all Vericash services are up and running
  • Carryout routine maintenance on Vericash Servers
  • Ensure logs are cleared routinely on Vericash servers
Candidate Profile
  • Our ideal candidate must have experience troubleshooting, monitoring, administration of a Mobile Banking Application, must have the ability to resolve and manage projects on the Mobile Banking and related applications, provide technical support to end-users in an efficient and effective manner.
  • He/she will be comfortable with day-to-day mobile banking tech support activities, thriving with tight deadlines and changing needs.
  • A minimum of 2 years’ experience in banking is preferred, the knowledge of MSSQL, Oracle, Linux, Finacle will give an added advantage.
Skills Required:
  • Information Management (IRMG5)
  • Information Security (SCTY 6)
  • Change management (CHMG 5)
  • Configuration management (CFMG 5)
  • Technical Specialism (TECH 4)
  • Innovation (INOV 5)
  • Emerging technology monitoring (EMRG 4)
  • Continuity management (COPL 5)
  • Data Management (DATM 4) § Project Management (PRMG 4)
  • Portfolio, program and project support (PROF 4)
  • Stakeholder relationship Management (RLMT 6)
  • Release and deployment (RELM 6)
  • Problem management (PBMG 6)
  • Application support (ASUP 5)
  • Service desk and incident management (USUP 6)
  • Capacity management (CPMG 6)
  • Quality assurance (QUAS 4)
Knowledge Required:
  • Information Management (IRMG5)
  • Information Security (SCTY 6)
  • Change management (CHMG 5)
Interested and qualified candidates should: Click here to apply       Job Title: Global Batch Processing Personnel Location: Nigeria Job Objective
  • To Provide 24X7X365 access to Finacle application to the entire UBA.
Roles & Responsibilities
  • Ensuring smooth running and availability of Finacle 24 x 7 for UBA.
  • EOD/EOM/EOY run on Finacle, Finnone, Fundtech.
  • Ensure Daily Generation and transmission of SWIFT statement on daily basis.
  • Ensure daily generation and transmission of E-statement to subscribers.
  • COT and Credit interest run on Finacle.
  • Ensure that ALL Finacle and CSIS services are up and running on 24 x 7 basis.
  • General parameter review and set up/modification.
  • Scheme parameter set up, review and modification.
  • Liaise with consultant on EOD/Processing issues.
  • Business Office Sol creation and set-up
Candidate Profile
  • The candidate should have a B.Sc Degree and a minimum of 2 years related work experience.
  • Our ideal candidate should have good knowledge of the Finacle application, SQL, should be able to ensure smooth running of Finacle.
Skills Required:
  • Good knowledge of Banking
  • Finacle Administration
  • Knowledge of SQL
  • Knowledge of Bank policy and best practices
  • UNIX skills
  • Reporting skills
  • Interpersonal skills
Knowledge Required:
  • Knowledge of SQL.
  • Knowledge of Bank policy and best practices.
Interested and qualified candidates should: Click here to apply Job Title: Team Member, Enterprise Application Support Location: Nigeria Job Objective
  • To ensure continuous uninterrupted support of Regulatory and Compliance Application Support Application Enterprise wide within the frame of the agreed service levels through best practices.
  • To ensure business continuity and disaster recovery operations of Regulatory and Compliance Application Support Application Enterprise wide and ensure there is 99.99% service Availability and zero data loss in the event of disaster events.
  • To apply proven communication and Service Management skills on issues related to the support of Regulatory and Compliance Application Support Application Enterprise wide.
Roles & Responsibilities Documentation of Enterprise architecture baseline:
  • Ensure proper documentation of Enterprise Application support process/procedures and Configuration items.
  • Ensure up-to-date procedures for both end-users and operators of these systems.
Process Optimization:
  • Ensure timely understanding of any new software integration into company systems.
  • Ensure preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software is carried out as and when due.
  • Ensuring smooth running and availability of 99.99% Payment System Application 24 x 7×365
Project Delivery Effectiveness:
  • Managing assigned projects and program components to deliver services in accordance with established objectives.
  • Perform any project task as may be assigned by the Team Lead, Enterprise Application Support UBA Africa.
Accuracy of application Configuration to reduced errors resulting from  inaccurate configuration of data:
  • Take necessary and prompt corrective actions to ensure the achievement of set objectives
Issue Closure within TAT:
  • Ensure that support Issue raised by the business are resolved within the agreed TAT.
  • Ensure mitigation against future occurrences
Adhoc:
  • Render periodic report for management decision making.
  • Perform other duties as may be assigned by the Unit Head, Other Banking App Support & Monitoring.
Candidate Profile
  • The candidate should have a First Degree in Computer Science / Engineering, Systems Engineering or Operational sciences with strong Information Systems component and a minimum of 2 years’ relevant work experience.
  • Our ideal candidate should be able to ensure proper documentation of Enterprise Application support process/procedures and Configuration items, ensure up-to-date procedures for both end-users and operators of these systems, ensure timely understanding of any new software integration into company systems etc.
Skills Required:
  • Applications support (ASUP L2)
  • IT Operations (ITOP L2)
  • Problem management (PBMG L3)
  • Information security (SCTY L3)
  • Service level management (SLMO L2)
  • Configuration management (CFMG L3)
  • Change management (CHMG L3)
  • Release and deployment (RELM L3)
  • Supplier relationship management (SURE L2)
  • Learning & development management (ETMG L3)
  • IT estate management (DCMA L3)
Knowledge Required:
  • Change management experience gained within a large / complex operational business environment
  • Product Knowledge and Experience
  • Deep understanding of Customer Experience and the emerging trends, strategies and capabilities across al
Interested and qualified candidates should: Click here to apply       Job Title: Team Member, Enterprise Application Support Location: Nigeria Job Objective
  • To ensure continuous uninterrupted support of Regulatory and Compliance Application Support Application Enterprise wide within the frame of the agreed service levels through best practices.
  • To ensure business continuity and disaster recovery operations of Regulatory and Compliance Application Support Application Enterprise wide and ensure there is 99.99% service Availability and zero data loss in the event of disaster events.
  • To apply proven communication and Service Management skills on issues related to the support of Regulatory and Compliance Application Support Application Enterprise wide.
Roles & Responsibilities Documentation of Enterprise architecture baseline:
  • Ensure proper documentation of Enterprise Application support process/procedures and Configuration items.
  • Ensure up-to-date procedures for both end-users and operators of these systems.
Process Optimization:
  • Ensure timely understanding of any new software integration into company systems.
  • Ensure preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software is carried out as and when due.
  • Ensuring smooth running and availability of 99.99% Payment System Application 24 x 7×365
Project Delivery Effectiveness:
  • Managing assigned projects and program components to deliver services in accordance with established objectives.
  • Perform any project task as may be assigned by the Team Lead, Enterprise Application Support UBA Africa.
Accuracy of application Configuration to reduced errors resulting from  inaccurate configuration of data:
  • Take necessary and prompt corrective actions to ensure the achievement of set objectives
Issue Closure within TAT:
  • Ensure that support Issue raised by the business are resolved within the agreed TAT.
  • Ensure mitigation against future occurrences
Adhoc:
  • Render periodic report for management decision making.
  • Perform other duties as may be assigned by the Unit Head, Other Banking App Support & Monitoring.
Candidate Profile
  • The candidate should have a First Degree in Computer Science / Engineering, Systems Engineering or Operational sciences with strong Information Systems component and a minimum of 2 years’ relevant work experience.
  • Our ideal candidate should be able to ensure proper documentation of Enterprise Application support process/procedures and Configuration items, ensure up-to-date procedures for both end-users and operators of these systems, ensure timely understanding of any new software integration into company systems etc.
Skills Required:
  • Applications support (ASUP L2)
  • IT Operations (ITOP L2)
  • Problem management (PBMG L3)
  • Information security (SCTY L3)
  • Service level management (SLMO L2)
  • Configuration management (CFMG L3)
  • Change management (CHMG L3)
  • Release and deployment (RELM L3)
  • Supplier relationship management (SURE L2)
  • Learning & development management (ETMG L3)
  • IT estate management (DCMA L3)
Knowledge Required:
  • Change management experience gained within a large / complex operational business environment
  • Product Knowledge and Experience
  • Deep understanding of Customer Experience and the emerging trends, strategies and capabilities across al
Interested and qualified candidates should: Click here to apply   Application Deadline  4th October, 2021   Important Notes
  • The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed • We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web • We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices • Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas? • We encourage all applicants to apply and does not practice any discrimination in any recruitment process. • Applications submitted after the deadline will not be considered. • Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline • Only qualified candidates will be invited for interview

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