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Lead Enterprise Support Company (ESC) Limited Job Recruitment – (6 Positions)

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Lead Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise.

We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.

We are recruiting to fill the position below:

1. Head of Department (HOD) – Business Development/ Client Service

Job Title: Head of Department (HOD) – Business Development / Client Service

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

  • Reviewing sales performance.
  • Negotiating contracts and packages of prospective clients and retaining customers.
  • Aiming to achieve monthly or annual targets being given by the management/BOD.
  • Demonstrating and presenting LAP HMO Ltd products and services.
  • Identifies trendsetter ideas by researching industry and related events, publications, and announcements, tracking individual contributors and their accomplishments.
  • Locates or proposes potential business deals by contacting potential partners, discovering and exploring opportunities.
  • Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
  • Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners’ needs and goals.
  • Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
  • Protects organization’s value by keeping information confidential.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Understanding every prospective client or customer Experience.
  • Able to generate a recurring source of revenue for the organization.
  • Develops means/strategies for Market penetration /sustenance of all products & Services.
  • Maintaining good records as regards Client Service.
  • Optimum Client retention.

Targets:

  • Total revenue generated.
  • Actual/Target number of businesses successfully concluded.
  • Client satisfaction Index.
  • Staff productivity.
  • Growth rate of business within around the country.
  • Product development.

Minimum Educational Qualification.

  • M.Sc in any related field.

Experience:

  • Minimum of 10 years experience in a health-related organization.

Business Development Manager Skills and Qualifications:

  • Closing Skills
  • Motivation for Sales
  • Prospecting Skills
  • Sales Planning
  • Selling to Customer Needs
  • Territory Management
  • Market Knowledge
  • Presentation Skills
  • Energy Level
  • Meeting Sales Goals
  • Professionalism.

Application Closing Date
15th July, 2021

How to Apply
Interested and qualfied candidates should send their CV to: recruitment@leadhradvisory.com using the Job Title as the subject of the mail.

2. Provider Officer

Job Title: Provider Officer

Location: Oregun, Lagos
Employment Type: Full-time

Job Description

  • This Job supports the contracting, developing and maintaining of relationships with healthcare providers.
  • It requires daily liaison with a Provider Network and collaboration with internal departments to ensure service quality.

Key Responsibilities

  • Hospital Visitation
  • Conducting medical outreach programs when requested
  • Reaccreditation/quality assurance check on hospital providers
  • Reconciliation of hospital claims
  • provider Sensitization
  • Execution of Medical Case Management/Disease Management activities

Qualification / Requirements

  • B.Sc Certificate in the medical field.
  • Four (4) years post NYSC cognate HMO experience.
  • Nurses would have an added advantage.

Technical Competencies:

  • Accountability
  • Communication
  • hmo industry Knowledge
  • Solution-oriented
  • Clinical Reasoning
  • Health System Strengthening
  • Relationship-Oriented
  • Organization & Planning
  • Team Management.

Application Closing Date
15th July, 2021.

How to Apply
Interested and qualified candidates should send their Application and Curriculum Vitae to: recruitment@leadhradvisory.com using the Job Title as the subject of the mail.

3. Provider Manager

Job Title: Provider Manager

Location: Benin, Edo
Employment Type: Full-time

Job Description

  • This Job supports the contracting, developing and maintaining of relationships with healthcare providers.
  • It requires daily liaison with a Provider Network and collaboration with internal departments to ensure service quality.

Key Responsibilities

  • Hospital Visitation
  • Conducting medical outreach programs when requested
  • Reaccreditation / quality assurance check on hospital providers
  • Reconciliation of hospital claims
  • provider Sensitization
  • Execution of Medical Case Management / Disease Management activities.

Qualification / Requirements

  • B.Sc Certificate in the medical field.
  • Four (4) years post NYSC cognate HMO experience.
  • Nurses would have an added advantage.

Technical Competencies:

  • Accountability
  • Communication
  • hmo industry Knowledge
  • Solution-oriented
  • Clinical Reasoning
  • Health System Strengthening
  • Relationship-Oriented
  • Organization & Planning
  • Team Management.

Application Closing Date
15th July, 2021.

How to Apply
Interested and qualified candidates should send their Application and CV to: recruitment@leadhradvisory.com using the Job Title as the subject of the mail.

4. Call Center Supervisor

Job Title: Call Center Supervisor

Location: Ikeja, Lagos
Employment Type: Full-time

Role Purpose

  • Training and preparing call centre representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Ensuring agents understand and comply with all call centre objectives, performance standards, and policies.

Responsibilities

  • Ensure clients (corporate customers, retails customers, distribution partners and providers) have a seamless encounter with using our service.
  • Obtain client information by supervising telephone calls; interviewing clients; verifying information.
  • Respond to all Enrolee and Provider inquiries and handle any complaints.
  • Provide information about company products and services.
  • Receive and handle customer complaints.
  • Seek resolution of customer queries.
  • Take telephone calls on behalf of LAP HMO in order to fulfil customer requirements.
  • Have the most up to date information on all plans of LAP HMO and be able to help customers in a quick and friendly fashion.
  • Maintain communication equipment by reporting any faults promptly.
  • Maintain and improve quality results by adhering to standards and guidelines.
  • Develop tactics to deepen relationships with clients through regular interactions.

Minimum Qualifications

  • This role requires a first Degree or its equivalent Diploma qualification BA/BSc/HND.
  • A nurse or related field would be an added advantage.
  • Requires between 3 – 5 years relevant work experience with advanced / extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.

Technical Competencies:

  • Possesses current knowledge of the profession.
  • Knowledge of the business
  • Good customer service management
  • Good Phone Skills.
  • Good Analytical skills.
  • Commitment to Task.

Behavioural Competencies:

  • Ability to work under pressure and multi task effectively.
  • Good Verbal communication & interpersonal Skills.
  • Attention to Detail.
  • Persuasive

Salary
N100,000 – N150,000 Monthly.

Application Closing Date
15th July, 2021.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@leadhradvisory.com using the job title as the subject of the mail.

5. Sales Manager – B2C Hygiene

Job Title: Sales Manager – B2C Hygiene

Location: Iganmu, Lagos
Employment Type: Full-time

Job Responsibilities

  • Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Duties
Include the following, measurable in terms of time, cost, quality or quantity:
Strategic Responsibility:

  • To submit sales strategy / policy, processes and procedure for key accounts mapping and growth.
  • To manage the implementation of all the relevant applicable SOP’s. To ensure sales transactions are executed as per given prices and policies.
  • To identify key officials for each key account and strategy for intimacy planning implementation.
  • To monitor various projects progress, identify new project opportunities and share regular update with FRT / ART.

Day to Day Management:

  • To make regular customer visit for sales development and facilitate customers for various projects and probabilities to boost sales.
  • To acquire thorough understanding of key customers need and requirements.
  • To deal with customer grievances and follow-up with technical team for resolution and various customer trials analysis and support.
  • To coordinate with internal and external parties at the appropriate levels to ensure smooth flow of interaction and transaction.
  • To coordinate and ensure effective supply chain for timely and accurately delivery of goods and services.
  • To assess the various information tools, identify business opportunities, scope of new product development and pinpoint bottleneck areas i.e. market threats, competitors initiatives etc. to further increase sales volume, market share and profitability.

Sales Growth Targets:

  • To ensure Sales Targets are achieved as per assigned product and key accounts wise through managing the effective sales strategy and follow-up to ensure accomplishment of sales operational plans.
  • To build accurate and detailed profiling for the key accounts to explore new business opportunities.

Customer Relationship:

  • To develop confidence and comfort with the customer to ensure they do not turn to competitors.
  • To expand the relationship with the customer by continuously proposing solutions that meet their objective.
  • To monitor stock inventories in alignment with the budget and re-order level for product as well as packaging.

Reporting:

  • To prepare all applicable reports in time for accuracy and in order to ensure that they match the functional requirements, policies and standards.

Requirements

  • HND / B.Sc is must, PGD / MBA will be an added advantage
  • Well exposed to B2C Sales.
  • Well versed with MS – Excel and Reporting methods.
  • Excessive travelling is required in and around Nigeria.
  • As per the need of the business the job is transferrable and posting can be made anywhere in Nigeria / West Africa.

Application Closing Date
21st July, 2021.

How to Apply
Interested and qualified candidates should send their Curriculum Vitae to: recruitment@leadhradvisory.com using the job title as the subject of the mail.

6. Quality Control Officer

Job Title: Quality Control Officer

Location: Iganmu, Lagos
Employment Type: Full-time
Department: Quality Control
Product Segment: Paint raw materials, finished products & packaging material.
Functionally Reports to: Quality Control Manager / Head
Administratively Reports to: Factory Manager

Job Description

  • This job description is only a directive to facilitate and to bring clarity of your role and expectation of the Management out of it.
  • You may also be assigned jobs other than this as and when need arise. Also management can make changes in the Job Description as per the need of the business and time and the same will be communicated to you through appropriate medium.
  • At any point of time if you feel that your job description is not relevant to the job you are performing please feel free to approach your RA / HR and we will take the necessary action accordingly.
  • Any approach of taking excuse from a necessary job by saying that it is not mentioned in the description will be consider as violation of your professional conduct and may be treated as indiscipline.

Job Objectives

  • Quality Control Officer’s Job is to handle lab operations and to do various analysis and quality inspections for raw material, in-process and final products. To follow high quality standards and to support shop floor production by providing them quality inputs.
  • To prepare various analysis reports and data’s to submit to management for various analysis.
  • To facilitate FRT/ART in day to day activities.

Job Responsibilities

  • Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
  • Duties include the following, measurable in terms of time, cost, quality or quantity.

Strategic Responsibility:

  • To follow high quality standards and to support production and sales operations by providing them various quality input reports to improve product quality and consistency.
  • To work on new products and application development and to troubleshoot problems related to product and application.

Day to Day Management:

  • To perform batch wise and required number of various quality tests to ensure product quality is as per set standards and specifications.
  • To do analysis of various market samples and analyze the scope of improvement in company’s existing products.
  • To work on product improvement as per Organizational requirement and feedback of sales and marketing team for concerned products.
  • To do detailed root cause analysis for any product variation and customer complaints and to submit report of the same to Management.
  • To do accurate documentation of all tests and analysis and submit report to the concerned authority.

Administration:

  • To ensure all lap equipments and instruments are in proper operations and calibrated as per standards.
  • To ensure all recipes and standard methods are well documented and access is only to the people concerned.

Operational Targets:

  • To monitor achievement against time line and accuracy for the new product development as well as quality checks for existing products.
  • To ensure key projects tracking on a continuous basis and submit periodical update to management.
  • To ensure lab hygiene and process methods to be part of international standards.
  • Keep lab documentation ready for various inspections and audits all the time.

Reporting:

  • To prepare all applicable reports in time for accuracy and in order to ensure that they match the functional requirements, policies and standards.
  • To assess various informational tools, identify improvement opportunities and pinpoint bottleneck areas to further increase the work efficiency.

Related Assignment:

  • To perform other related duties or assignment as and when assigned.

Job Requirements

  • Bachelor’s / Master’s Degrees in Paint Technology / Chemistry / Chemicals.
  • Minimum of 5+ years of Experience in similar Industry.
  • The applicant must have good knowledge about various deco / industrial RM & FG evaluation, fair knowledge about paint formulations.
  • Experience in ISO will be an added advantages.

Application Closing Date
23rd July, 2021.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@leadhradvisory.com using the Job Title as the subject of the mail.

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